Shipping policy

A shipping policy is a page or document that explains how you process, ship, and deliver customer orders. It helps set clear expectations and can reduce customer support requests.

A typical shipping policy includes:

  • Order processing time: How long it takes to prepare an order before shipment (e.g., 1–2 business days).

  • Shipping methods: The courier services you use.

  • Delivery time: Estimated delivery times by region or country.

  • Shipping costs: Flat-rate, weight-based, or free shipping thresholds.

  • Order tracking: Whether customers receive a tracking number.

  • International shipping: Countries you ship to and any customs or import fees.

  • Delays: Information about possible delays due to holidays, weather, or courier issues.

  • Incorrect addresses: What happens if a customer enters the wrong shipping address.

  • Lost or damaged packages: Your process for replacements or claims.

Here's a simple template:

Shipping Policy

We process all orders within 1–2 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

  • Local orders: 2–5 business days

  • International orders: 7–21 business days

Shipping costs are calculated at checkout. Orders over $50 qualify for free standard shipping.

Delivery times are estimates and may vary due to courier delays, weather, or holidays.

If you entered an incorrect shipping address, please contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.

If your order arrives damaged or is lost in transit, contact us within 7 days of delivery (or the expected delivery date), and we'll work with the carrier to resolve the issue.

Many e-commerce stores also publish a shipping policy covering processing times, delivery estimates, shipping charges, tracking, and procedures for failed deliveries or delays. (dwatson.pk)

If you need a shipping policy tailored for your business (such as Shopify, WooCommerce, Amazon, Etsy, or a store in Pakistan), I can help draft one.